Return Policy

Return & Replacement Policy

At Happykart, customer satisfaction is our priority. We maintain strict quality
control standards, but understand there may be occasions when a return is
necessary. This policy outlines our procedures for returns and replacements.

Return Window

Returns must be initiated within 5 days of delivery.
Claims must be reported within 24 hours of receiving the product.
All issues must be documented properly as outlined below.

Delivery Inspection Requirements

At Time of Delivery

Carefully inspect the parcel before accepting delivery.
DO NOT accept the package if you notice:

Torn packaging
Broken seals
Signs of opening
Evidence of tampering
Missing contents

Document any damage with photos/videos.
Refuse delivery and immediately report to our customer service.

Package Opening Requirements

Record a complete 360-degree unboxing video
Video must be continuous and unedited
Clearly show the condition of Outer packaging, Product packaging, The product itself, Keep original video file
(edited versions not accepted)

Reporting Issues

Documentation Required

Original unedited unboxing video.
Clear photos of any damage.
Order number.
Detailed description of the issue.

How to Report

Report issues through any of these official channels within 24 hours:

Email: happycartstores@gmail.com
WhatsApp: 7349732433
Instagram DM: @happykart.store

Eligible for Replacement

Products damaged during transit.
Items received with manufacturing defects.
Incorrect items received.

Replacement Process

Submit required documentation
Receive return authorization
Return unused product in original packaging
Await verification of returned item
Replacement shipment processed

Shipping Costs

Replacement shipping:
Covered by HappyCart (only for eligible replacements as per the
Replacement Policy)
If the replacement is not eligible, the customer must bear the shipping cost
Additional purchases during replacement may incur extra shipping charges

Important Notes

Claims without proper documentation will not be processed
Used products are not eligible for replacement
Tampered or edited videos will be rejected
Replacement is subject to stock availability
Original purchase price protection applies

Exclusions
The following are not eligible for returns or replacements:

Products accepted without inspection.
Items without original packaging.
Products showing signs of use.
Packages accepted despite visible damage.

Policy Updates